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As a result of our successful delivery of the Live Playlist system, PizzaExpress asked us to analyse the booking management process used for their flagship live music venues.
The existing process ran on a combination of email, spreadsheets and shared calendars, which was proving cumbersome to manage.
Having completed and presented our analysis, we were commissioned to create a web-based workflow management system controlling the entire artist booking process, from initial research through to post-event accounting.
A booking wizard simplifies and streamlines each booking, automatically creating tasks and assigning them to members of the team so that every aspect of the booking is addressed in a timely manner. Optimised dashboards give each team member easy access to the information pertinent to their goals, and management gets top-down analytic views of all current bookings with up-to-date sales information, provided via an integration with their online Spektrix ticket sales system. Because the team were already used to their Google Calendars giving them the booking calendar out of the office, we also built a synchronisation system that pushes up-to-date booking information to those calendars.
The three disconnected tools the team had been juggling — email, spreadsheets and shared calendars — were replaced by a single booking system.
Tasks are now created and assigned automatically rather than remembered, managers see an overview of all current bookings alongside live ticket sales data from Spektrix, and the booking calendar the team relies on stays up to date wherever they are.
CM System Designs successfully converted our manual booking process into a comprehensive, centralised, efficient online system. We named it BMS (Booking Management System). The BMS gives us a clear overview of the state of all our artist bookings across all of our venues at any given time including real-time financial reports.
It has helped us save time, and therefore money by automating many time-consuming and repetitive tasks. It also allows artists, agents and venue managers to interact with it 24x7 at their preferred time.
CM System Designs support is very responsive and efficient. Each of our enquiries/requests is promptly looked into in depth. Whether the issue is straight forward or quite complex, CM System Designs conduct a thorough investigation and quickly get back to us with a full report and the best fix or solution.
Our system is being constantly enhanced and improved so that it can keep up with our team and client's new ideas as well as new technologies and system upgrades.
The BMS has taken our well-tested booking process which has been lovingly developed over more than 10 years by our experienced music programmers, centralised it and made it more efficient and robust. This allows our music team to spend more time on finding and booking great artists for our venues.
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