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PizzaExpress's Live Playlist programme runs weekly live music events at more than 30 restaurants, providing free entertainment for diners and valuable exposure for upcoming talent.
Over the years, the number of restaurants and artists participating in the programme had grown — and continued to grow — to the point where the existing method of managing the weekly schedule, using emails and spreadsheets, had become very cumbersome, time-consuming and prone to error.
We conducted an in-depth study of the existing workflow, then designed and built a secure, web-based portal that manages the entire artist-booking process, from initial research through to post-event accounting.
Optimised dashboards mean every member of the team can see the status of the bookings assigned to them, rather than chasing information through inboxes and shared spreadsheets.
The system went live in September 2017, and PizzaExpress commissioned a second phase of development almost immediately — to further automate artist communications and the gathering of, and reporting on, performance metrics. A second phase commissioned that quickly is a good sign the first one did its job.
With the schedule no longer administered by hand, the team can spend far more of its time developing the programme and sourcing great new talent to entertain their customers.
CM System Designs have been an absolute life saver. From hours and hours of labour intensive manual inputting of data, which ended with human error and missed dates, to fast, 100% correct - the right artist to the right venue every time.
With over 30 venues and growing monthly, programming weekly artists all over the country, it was getting very difficult keeping track of different artists, different locations, double booking and reports.
They came in and listened to our every need and want. What they produced next and quickly was exactly what we needed to manage our 300 list of artists and over 30 venues needs.
They have gone through training with us in how to use the new system, been on the end of the phone and continue to support and tweak anything we need. We cannot recommend them highly enough!
Service: Bespoke Software Development Region: Greater London
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